Your data

Delete your Arrivo account

You can delete your account and data at any time, from inside the app. Here is exactly what happens, step by step.

Four steps

1
Open the deletion screen
In the app go to Profile, then Privacy and data, then Delete account. The screen lists exactly what will be removed.
2
Active journeys end first
If a journey is running, Arrivo ends it and tells your contacts before anything is deleted, so nobody is left watching a trip that has stopped.
3
Check for a subscription
If you ever have a paid plan, Arrivo asks you to cancel it on the web first so you are not charged after deleting. Arrivo has no paid plan today.
4
Confirm
Tick that you understand it cannot be undone, then confirm. Your profile, contacts and journey history are removed.

What happens to your data
Data	What happens
Profile, contacts and journey history	Removed with your account.
Saved journeys and routes	Removed with your account.
Raw location points	Removed 30 days after each journey ends, or with your account.
Watch links	Stop working 2 hours after the journey ends, or when you delete your account.
Anything we must keep by law	Stated to you in the deletion flow, with how long it is kept.

Email [PLACEHOLDER: support email] from the address you signed in with and ask us to delete your account. We will confirm before anything is removed.